I just found a box in the closet which has a cable indicated as CABELCON 4. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. This is usually a plastic wall box that. So you can either unscrew this one & push on the connector provided in the Quick Start pack. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. 0 Kudos. 22-12-2022 19:19 - edited 22-12-2022 19:20. . Re: Wall socket. I’ve just received my quick start package. I've got 2 wall sockets that I think are likely. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Should I cancel and request an engineer to install. (I did this video to help/guide new engineer as I did not find any for my self when I started. Getting Connected with Virgin Media is easy when you have a wall socket. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Hi! New to the UK and just moved into our first home here. But the wall socket, I cannot attach the wall socket with Isolator Cable. Not able to set up my broadband. Wall sockets and no connection. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. No wall socket found! on 25-11-2022 12:10. Whichever is the most suitable. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Hi mariz2198, thanks for posting and welcome to our community. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I am going to cancel. 3 weeks ago. Unscrew the connector from the wall box. Cable broadband connects your home to a fibre cabinet in your area. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Broadband. Getting Connected with Virgin Media is easy when you have a wall socket. . I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. I found this which seems - 5282154 - 2Joining in. Subscribe to RSS Feed; Mark Topic as New; Mark. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. And on the back of the box. Hi. 150 from a. Wall socket. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Being connected to the internet is one of the most important modern essentials in 2022,. VM BB TV Landline. There may be a coax cable lurking behind those two blanking plates. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). We have the quickstart pack but sadly cannot get broadband set up and working. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 12-10-2022 18:51 - edited 12-10-2022 18:59. Virgin Mobile. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. New to the UK and just moved into our first home here. Plug the cables into the Hub. Stay safe online. - 5250024Re: No Wall Socket for Quickstart. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. My Virgin Media App. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. No virgin media wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). We have the quickstart pack but sadly cannot get broadband set up and working. Get virgin engineer to move the wall socket. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Discounts, coupons and cashback: 2019 = £1,443. Account - Mobile. I am going to send you a private message. Tudor. Not had any success calling. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You have at least tested the ringing capacitor issue in the diagnostic process. If possible, I would like to get rid of this rather ugly white. 150 from a VM landline or 03454541111. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Sign in . The Openreach sockets do not work for Virgin Media. Up to speed. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. on 17-12-2022 10:39. VM BB TV Landline. 19 minutes ago. See where this Helpful Answer was posted. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The admin page for the hub says Telephony (disabled)Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayRe: Wall socket connection. If however the socket itself has been removed you will need assistance. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I am happy to help with this. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Please help - 5208212. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Entertain me; Broadband Deals. Push the red label end of the white cable, into the wall socket. There’s even no BT wall socket. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sign in . VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Subscribe to RSS Feed; Mark Topic as. £12. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). both appear. Back a step. 0 Kudos Reply. I have signed up as a new user for Virgin Fibre. . Screwless Faceplate. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Any help please?Virgin media wall socket in an unusable place. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . . Options. All the wall sockets I can see are for BT. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Post a photo of the "wrong" socket please. The wall box may be branded with the logos of an old cable TV company (not VM). Don’t plug the power cable into a plug socket yet. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Browse Virgin Media Virgin Media Community. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. But I have no Virgin Media Wall socket in my room. No wall socket to connect. Image below of the Virgin Media PSU Plug that connects to the coax. I’ve received my QuickStart package to find I do not have a compatible wall socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Stream from Virgin Media. Virgin offers self-install to properties that have recently had a service. Subscribe to RSS Feed; Mark Topic as New. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. AnthonyRaw1986. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. Cable broadband connects your home to a fibre cabinet in your area. I have tried to contact vm but I don’t have a landline number so they w. Just had self installation delivered, have no wall socket just two cables from the wall. on 15-02-2022 10:03. We have tried plugging it into the only box we found it would fit but no luck. . Some of the cables hanging out the wall were cut off after the house improvements. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. My Virgin Media App. Hi there. 2. 5K. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Go to solution. When I proceeded to set up my Hub 3 I quickly realised that. Awful first impressions of Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Or wait here a day or two for a VM Mod to pick this up. 168. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Manage Your Account. Ordered VM broadband and was recommended by the website to select the self quick install option. Plug into the Hub. This seems to be the only way that i can speak to someone about the issue. A network adapter – you’ll need this for every computer you want to connect. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I’ve just been - 5233947 BrowseMy broadband just arrived today. )In this video, I am showing the sta. . It seems that I need an electrian to install a wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 0 Kudos. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. But I have no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. Subscribe to RSS Feed;. Hi @bingoman000. Gradually increase the force until the. )In this video, I am showing the sta. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. on 23-10-2022 13:36. Old Virgin Media box and poor signal. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. 2. Tried looking but can't see a way to book an engineer for this? Thanks. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). 4. I have signed up as a new user for Virgin Fibre. V6. on 20-08-2022 22:47. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. . The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. My Virgin Media App. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. Manage Your Account. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Please help. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. TV, FM and DAB combinations available. Call the pre-installation and delivery team on 0800 052 1734 explain. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I will only be using one wall socket, so the other socket will have no connections. on 18-05-2022 19:55. The wall socket is - 5109379. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. If you don't have the cabling then call the pre-installs team on 0800 052 1734. No Virgin Media Wall Socket on 13-04-2022 14:47. Gareth_L. I don't longer work there. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Old Virgin Media box and poor signal. Ordered VM broadband and was recommended by the website to select the self quick install option. 0 Kudos. No, the ethernet cable is for a wired device if you have one. Plug the cables into the Hub. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. 3. I've looked for an external box but cannot. on 25-09-2022 15:41. Don’t plug the power cable into a wall socket just yet. ^Martin. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Learn more. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Subscribe to RSS Feed; Mark Topic as New;. Can I have engineer visit and setup it? Thanks. Speed. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. called the delivery team and they managed to book a technician for me. I don't work for Virgin Media. I'm at the stage where I need to plug the -. on 15-02-2022 10:03. Tudor. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. QuickStart, set up and connections. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have no Virgin Media Wall socket in my house. 2. I seem to have two wall sockets for Virgin Media in my house. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Virgin media wall socket for broadband is not what js shown on the installation guide. Can you help? Many Thanks. Apologies for any cabling issues. Turn on and start the Box. Even sitting in the room above the router, the WiFi was dreadful. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Virgin Fibre Areas only. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. The cables from the external box lead to a Bt open reach socket and a blank socket. That is the correct fitting, it should push on unless its too loose inside the large housing. I'm very sorry for any issues you've had in speaking with the team. Push the red label end of the white cable, into the wall socket. Dave. Get the Hub ready by connecting the wires. Once connected it directly to a hub, a little bit loose, but then interne. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1 ACCEPTED SOLUTION. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Re: My house wall socket that cannot fit to VM hub. Look for an omnibox on the outside of your property and try and trace the cable. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Tudor. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Back a step Step 3 Plug into the. Save £105. Well I can't seem to find anything like that and the closest thing I can find is a. Virgin Phone Switchover. Click & Collect. No vm wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is likely you will be waiting a few days. Tudor. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Account - Cable. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Very Insightful Person. My understanding is you can only get the quick start kit if the house has had VM in the past. Reply. My Virgin Media App. Re: No VM wall socket / wall socket damage. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Call the pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Went outside and there appears to be nothing on the other side (maybe removed). Connect the Hub’s power cable with the blue tab. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have received my quick start-up kit. Delivery 7 days a week. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFastest WiFi guarantee of any major provider. Tudor. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. 29-12-2022 20:58 - edited 29-12-2022 21:00. Stream from Virgin Media. on 31-12-2021 10:47. When plugged into either cable the hub just - 5440321. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Hi Graham. Everything is converted to specialised triple screened coaxial cable. Turn on your TV and get connected. The cables won’t attach to the wall socket which looks mangled. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. 0 Kudos Reply. We're here to help. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. New to the UK and just moved into our first home here. Broadband only; Fibre broadband; Switch broadband; Gigabit. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I wanted to check with people on here before trying to get an engineer in, just. My wall - 5351271. All forum topics; Previous topic; Next. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Tried looking but can't see a way to book an engineer for this? Thanks. Hello, my isolator cable does not fit into the virgin media wall socket. I will private message you now to confirm your details. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. 1. Internet. The cable could be hidden within, or behind, furniture. The previous tenant had virgin - 4955543Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. So I’ve tried inserting it to the socket below it instead but it’s not working. Go back to normal router mode as soon as the test is done. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The metal box in photo 3 looks like a likely contender. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. If I couldn't get the proper wall socket, the internet is not going to be set up su. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Trouble shooter. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. All the wall sockets I can see are for BT. 30-01-2023 13:36 - edited 30-01-2023 13:51. Some older sockets may have NTL or Telewest written on them. on 30-12-2022 13:41. Some properties do not have a wall socket, only a cable. I cannot find a Virgin wall socket within my flat. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Browse. Pop them out and see. You need a Virgin Media wall socket to connect to their broadband services. Koda. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Call the pre-installation and delivery team on 0800 052 1734. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. When you place your order, we'll let you know. Account - Mobile. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. But I have no Virgin Media Wall socket in my - 5405516. YNAB enthusiast and extreme coupon-er. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. . Just. I am so sorry to hear that you seem to be missing a wall socket in the home. Could an engineer be arranged to install please as my account is due to go live today. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Need wall socket. Go to solution. However, I do not have any of the specified wall sockets available. Broadband.